Privacy Policy

Last updated: January 2024

Saffron Vale is committed to protecting your privacy and ensuring the security of any personal information you provide to us. This policy explains how we collect, use, and safeguard your data when you use our website and services.

Information We Collect

When you interact with our website or request our services, we may collect the following information:

• Name and contact details (email address)
• Travel preferences and requirements you share with us
• Communications between you and our team
• Technical data such as browser type, IP address, and pages visited

How We Use Your Information

We use the information collected for the following purposes:

• To respond to your enquiries and provide requested services
• To create personalised travel guides based on your preferences
• To improve our website and service offerings
• To send occasional updates about our services, where you have opted in
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on one or more of the following:

• Your consent, which you may withdraw at any time
• Performance of a contract when you request our services
• Our legitimate business interests, balanced against your rights
• Compliance with legal obligations

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• Service providers who assist our operations under strict confidentiality agreements
• When required by law or to protect our legal rights
• With your explicit consent

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, typically no longer than two years after your last interaction with us, unless a longer retention period is required by law.

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at the address provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

International Transfers

Your information may be processed outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Saffron Vale
14 Bloomsbury Square
London WC1A 2LP
United Kingdom
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.